Inserting an Item to Return

Inserting an Item to Return

If the customer is returning an item that was not sold in AIMsi and therefore does not appear in the Merchandise Return box, right click anywhere in the white box on the center of the Merchandise Return window and click Insert Item from the menu that appears. A window similar to the one pictured below will open.

Any merchandise returned in this way will automatically be put in your inventory file. For this reason, the 'header' for the item must exist in inventory prior to returning the item.

Sku#

Type the item's sku number if returning an accessory or serialized item or type the catalog number if returning a title. The sku or catalog number entered must exist in the inventory file in order to continue.

Serial#

If the sku number entered in the Sku# box was found in the inventory file as type 'Serialized', the Serial# box appears. Type the serial number of the item being returned.

If the sku number entered in the Sku# box was found in the inventory file as type 'Accessory' or 'Title', the Serial# box will not appear.

Quantity

If the item number entered in the Sku# box was found in the inventory file as type 'Serialized', the Quantity will default to 1and cannot be changed.

If the sku number entered in the Sku# box was found in the inventory file as type 'Accessory' or 'Title', enter the quantity of the item being returned.

Price Each

The Price Each will default to the inventory item's Our Price. The price each may be changed if necessary.

Desc

The Description will default to the inventory item's description or title. The description may be changed if necessary.

Click the Save button in order to continue. The item just added will now appear in the Merchandise Return box and will be selected to return.